Crickex Betting Privacy Policy & Data Protection

Crickex Betting (hereinafter referred to as "we", "us", or "Crickex") treats the privacy of your personal information as its highest priority. This Privacy Policy applies to our website, mobile application, and all other digital services.

We believe you have the right to know how your information is being used. That is why this Privacy Policy Written in plain language — not complex legal jargon. We want you to fully understand where your data goes and why.

This policy applies to:

• When You Crickex Bettingwhen you create an account with us.
• When you use betting or any other service on our platform.
• When you contact our support team.
• When you respond to our promotional communications.
• When you browse our website or app, even without an account.

Crickex Betting Various types of information are collected to deliver our services. These are explained below across three main categories:

A) Information You Provide Directly

B) Automatically Collected Information

When you use our platform, certain information is collected automatically:

• Device Information: IP address, device type, operating system, and browser type.
• Usage Information: Pages you visited, time spent, and buttons you clicked.
• Transaction History: Betting activity, win/loss records, and deposit and withdrawal details.
• Communication Logs: Records of support chats, emails, and phone calls.

C) Information Received from Third Parties

We may occasionally receive information from trusted third parties, such as identity verification providers, payment processors, and fraud prevention agencies. This data is used solely to keep your account secure.

Crickex Betting Your information is used for specific, lawful purposes only. See the details below:

• Account Management: To handle registration, login, password recovery, and account security.
• Service Delivery: To properly operate betting, lottery, Sports Betting, and other services.
• Payment Processing: To securely process deposit and withdrawal transactions.
• KYC & Legal Compliance: To comply with international AML and KYC regulations.
• Customer Support: To address your questions and resolve any complaints.
• Promotional Communications: To send you offers and bonus information with your consent.
• Security & Fraud Prevention: To detect unusual activity and keep your account secure.
• Service Improvement: To analyze user experience and improve the platform.

Crickex Betting never sells your personal information. However, limited data may be shared in the specific circumstances outlined below:

Service Provider Partners

We work with a number of trusted third parties who help us operate our services, including:

• Payment processing companies (bKash, Nagad, and bank transfer partners)
• Identity Verification & KYC Service Providers
• Cloud Hosting & Data Storage Providers
• Customer Support Software Providers

We have strict confidentiality agreements in place with these partners. They may only use your data for the specific purpose it was shared, and nothing else.

When Required by Law

We are required to share information with the relevant authorities in the following circumstances:

• Court orders or government directives
• Money Laundering & Terrorist Financing Investigations
• Regular Audits by Licensing Authorities

Crickex Betting Cookies and similar technologies are used to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

Crickex Betting Industry-standard security measures are used to protect your data from unauthorized access, modification, or disclosure. Our core data protection principles are:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Two-factor authentication when accessing your account.
• Encrypted Database: All stored sensitive data is kept encrypted at all times.
• Access Controls: Strict access control policies — only authorised staff can view the data they need.
• Regular Security Audits: Our systems are regularly audited by independent third-party security experts.
• Data Backup: Your data is backed up across multiple secure locations.

Data Retention Period

We only retain your data for as long as necessary. As a general rule:

• Active account data — retained for as long as your account remains active.
• Financial transaction records — typically kept for 5–7 years as required by law.
• KYC documents — retained for up to 5 years after account closure.
• Cookies — depending on type, deleted at the end of your session or after a set expiry period.

Crickex BettingAs a user of, you have the following rights over your personal information:

Right to Access Your Data

You can find out what information we hold about you at any time. Request a copy through your Account Settings or by emailing support@crickexbetting.net.

Right to Rectification

If any of your information is incorrect or incomplete, you can update it directly from your account profile or reach out to our support team.

Right to Erasure

When closing your account, you may request deletion of your personal data. However, certain information — such as financial transaction records — must be retained for a specified period due to legal obligations.

Right to Object to Processing

You can opt out of marketing communications at any time. This will not affect your access to core services.

Right to Data Portability

You can request a structured, machine-readable copy of your personal data.

To exercise any of the rights listed above support@crickexbetting.net. We will respond within 30 days.

Crickex Betting strictly ensures that no one under the age of 18 can access our platform. To that end, we:

• We verify your age at the point of registration.
• We verify your identity documents as part of the KYC process.
• Additional verification may be requested in suspicious cases.
• Accounts found to belong to minors are closed immediately.

If you become aware that a minor is using our platform, please notify us at support@crickexbetting.net.

Our platform may occasionally reference third-party services. These external services operate under their own privacy policies. Crickex Betting is not responsible for how such third parties use your information.

We recommend reading the privacy policy of any third-party service before using it.

Crickex Betting This Privacy Policy may be updated when necessary. For significant changes, we will:

• We will post a notice on the website and app.
• We will send updates to your registered email.
• We will update the "Last Updated" date at the top of this page.

Continuing to use the platform after any changes have been made means you accept the updated policy.

This Privacy Policy If you have any questions, complaints, or requests regarding this, please contact us:

• Email: support@crickexbetting.net
• Live Chat: The chat button at the bottom right of the platform
• Help Centre: Visit Help Centre