crickex betting Help Center | Quick Answers and Account Support

Q: Is a national ID required to create an account?

To create an account, you only need a mobile number and email address. However, for large withdrawals, you'll need to submit a photo of your National ID or passport as part of the KYC verification process. This is a standard security measure that helps keep your account protected.

Q: What should I do if I forget my password?

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Once verified, you can set a new password. The entire process takes under 2 minutes.

Q: I made a deposit but my balance hasn't updated — what should I do?

First, wait 5 to 10 minutes. If the funds still haven't arrived, contact live chat with a screenshot of the transaction showing the transaction ID. Most issues like this are resolved within 10 minutes.

Q: Where do I report a complaint about a bet?

If you have a dispute regarding a bet result, contact us via live chat or email with your bet ID and the relevant match details. The Crickex Betting team will investigate and respond within 24 hours. All bet records are stored and retained.

Q: Can I have two accounts on the same phone?

No. Under Crickex Betting's rules, each person is allowed only one account. Creating multiple accounts may result in all of them being permanently suspended and any balances being forfeited.

Q: Can bonus funds be withdrawn directly?

No, bonus funds cannot be withdrawn directly. You must first meet the wagering requirements — typically, you need to bet the bonus amount a set number of times. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 in bets before the bonus is released.

What can we help you with?

Browse the topics below to find what you need

Account Creation & Verification

Guides for creating a new account, NID verification, changing your password, and enabling two-factor authentication.

Deposits & Withdrawals

How to deposit and withdraw via bKash, Nagad, Rocket, or bank transfer — including processing times.

Betting Rules & Guidelines

A complete guide to placing bets, understanding odds, using the bet slip, and the cash-out option.

Bonuses & Promotions

Welcome bonuses, reload bonuses, free bets, and loyalty programs — what they are, how to claim them, and how to use them.

Mobile App

Everything you need to know about downloading, installing, and updating the Android and iOS apps — plus troubleshooting tips for common app issues.

Security & Privacy

Tips for keeping your account secure, reporting suspicious activity, and managing your personal information.

About the Help Center

When starting out with online betting, many users find themselves with a lot of questions — what's needed to open an account, how to deposit funds, where the money goes if a bet is lost. To get answers to these common questions, Crickex Betting's Help Center was built with every user in mind. Everything is explained in plain, simple language so that anyone — even without technical knowledge — can resolve issues on their own.

People from all across the country — from busy commuters in Dhaka to someone browsing on their phone by the tea gardens of Barisal — everyone can access Crickex Betting's services apply equally to all. That's why our Help Center offers more than just written guides — you'll also find step-by-step screenshot walkthroughs, video tutorials, and live chat support.

How long does it take to create an account?

New users often ask whether the registration process is complicated. The honest answer is, Crickex BettingOpening an account takes just 2 to 3 minutes. All you need is a mobile number, email address, and a strong password. Your account will be activated once OTP verification is complete.

For larger withdrawals, KYC (Know Your Customer) verification is required. This involves submitting a photo of your national ID or passport. The process is typically completed within 24 hours, after which there are no restrictions on high-value withdrawals.

The Most Common Payment Questions

Payment queries are the most common issues at our help center — especially "I sent money but my balance hasn't updated." This usually happens when an incorrect mobile number or reference is used. If this occurs, take a screenshot of the transaction and contact us via live chat. Most cases are resolved within 5 to 10 minutes.

A common misconception about withdrawals is that the money arrives instantly. In practice, withdrawals via bKash or Nagad typically reach you within 30 seconds to 5 minutes. Bank transfers, however, can take anywhere from 1 to 24 hours. Transfers initiated after midnight are processed the following morning.

Clear up any confusion about bets

Many new users assume that losing a bet means losing only the stake — and that part is true. There is real risk involved in betting and losses are possible. However, Crickex Betting- offers a cash-out option in select markets, letting you lock in a partial profit or cut your losses before the match ends.

During live betting, you may occasionally see a "Bet Rejected" message shortly after placing a bet. This typically happens when the odds change at that exact moment. To avoid this, keep the "Auto-Accept Better Odds" option enabled for the best experience.

App troubleshooting

If you're unable to log in on the mobile app, first check that the app is updated to the latest version. Older versions can sometimes have trouble connecting to the server. If updating doesn't fix the issue, try clearing the cache and logging in again. If that still doesn't work, Crickex Bettingcontact our support team.

When installing the app on Android, you may see a warning about "Unknown sources." This is expected, as the app is installed outside of the Google Play Store. Simply go to your phone's settings and enable "Allow installation from unknown sources" to complete the installation. iOS users can download the app directly from the website.

Contact Us Directly

Our support team is available 7 days a week, 24 hours a day.

Live Chat

The fastest way to get help. Average response time is under 2 minutes.

Making your first deposit? Here's how

1

Log in to your account

Log in to Crickex Betting with your mobile number or email and password.

2

Click the "Deposit" button

Find the green "Deposit" button at the top of your dashboard and click it.

3

Choose a payment method

Choose whichever works best for you — bKash, Nagad, or Rocket.

4

Enter the amount and send

Enter the amount you wish to deposit and send it to the number provided. Make sure to save your reference number.

5

Check Balance

Your Crickex Betting balance will be credited within 2 to 5 minutes.

Ready to withdraw your winnings? Here's how.

1

Complete your KYC verification

For large withdrawals, please complete identity verification first. This is a one-time process.

2

Go to the "Withdraw" menu

Go to the Wallet section of your account and select the "Withdraw" option.

3

Select method and amount

Choose your preferred payment method and enter the amount. Minimum withdrawal is ৳500.

4

Confirm Request

Review all details and click "Confirm". An OTP verification may be required.

5

Wait for the funds to arrive

bKash/Nagad transfers typically arrive within 30 seconds to 5 minutes.

Supported Payment Methods

All of Bangladesh's most popular payment methods are supported on Crickex Betting.

bKash Nagad Rocket Visa Card Mastercard Bank Transfer Crypto

Minimum Deposit

৳200

Minimum Withdrawal

৳500

Mobile Banking Timing

< 5 minutes

Bank Transfer Timing

1–24 hours

FAQs

Answers to the most frequently asked questions in the Help Center

To create an account, you only need a mobile number and email address. However, for large withdrawals, you'll need to submit a photo of your National ID or passport as part of the KYC verification process. This is a standard security measure that helps keep your account protected.

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Once verified, you can set a new password. The entire process takes under 2 minutes.

First, wait 5 to 10 minutes. If the funds still haven't arrived, contact live chat with a screenshot of the transaction showing the transaction ID. Most issues like this are resolved within 10 minutes.

If you have a dispute regarding a bet result, contact us via live chat or email with your bet ID and the relevant match details. The Crickex Betting team will investigate and respond within 24 hours. All bet records are stored and retained.

No. Under Crickex Betting's rules, each person is allowed only one account. Creating multiple accounts may result in all of them being permanently suspended and any balances being forfeited.

No, bonus funds cannot be withdrawn directly. You must first meet the wagering requirements — typically, you need to bet the bonus amount a set number of times. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 in bets before the bonus is released.

Crickex Betting Help Center — Find answers to all your questions, right here

What can we help you with?

About the Help Center

How long does it take to create an account?

The Most Common Payment Questions

Clear up any confusion about bets

App troubleshooting

Contact Us Directly

Making your first deposit? Here's how

Ready to withdraw your winnings? Here's how.

Supported Payment Methods

FAQs

Still haven't found a solution?